How to build trust through the whole patient journey.
A patient experience strategy for Smart TMS, connecting the whole patient journey into specialist healthcare.
- Smart TMS
- Healthcare
- Strategy Director
Smart TMS provides transcranial magnetic stimulation treatment through specialist mental health clinics in the UK and Ireland. Its first London clinic opened in 2015. The organisation supports people exploring treatment options for conditions including depression, OCD and addiction.
Make the experience of exploring specialist treatment more personal, understandable and reassuring. The ambition was to recognise the different people involved in a decision and support them from early research through to care beyond treatment.
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